Discipline 9
Consumer complaints against builders, banks and service providers.
Handled By
Adv. Hemant Chaudhary
Fixed fee for opinions, notices and drafting; per-appearance or stage-wise fee for litigation, agreed in writing.
Enquire about thisOverview
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Consumer and service matters are handled before the District, State and National Consumer Disputes Redressal Commissions, for individuals let down by a product or a service — a builder who hasn't delivered, an insurer who's denied a valid claim, a bank that's charged incorrectly, or a service provider who hasn't delivered what was promised.
Most consumer matters turn on documentation — the invoice, the agreement, the correspondence showing the complaint was raised and ignored. That record is built first, before a complaint is drafted, so the case rests on paper rather than just an account of events.
Consumer complaints against builders, banks, insurers and service providers, plus employment and service-related grievances.
What's Handled
Delayed possession, non-delivery and deficiency complaints against builders and developers, including matters before RERA.
Wrongful charges, denied claims and service deficiencies by banks, NBFCs and insurance companies.
Complaints over defective products, substandard services and unfair trade practices.
Service-related disputes, including wrongful termination and denial of dues.
How The Matter Runs
Invoices, agreements and correspondence are reviewed and organised before any notice is sent.
A legal notice is sent to the opposite party, setting out the grievance and what's sought.
A complaint is filed before the appropriate Consumer Commission or forum if the notice goes unanswered.
The matter is argued through hearings to a final order, and followed through to compliance.
Before You Meet
A focused first meeting is a fast one. Bring whatever's available, and you'll usually leave with a clear view of where things stand.
Recognise Any Of This?
Most people don't arrive with a legal category in mind — they arrive with a situation. A few that come up often:
A builder has delayed possession of a flat for years past the promised date, with no clear explanation.
An insurance claim was denied on grounds that seem technical rather than genuine.
A bank has charged fees or interest that don't match what was agreed.
A product purchased turned out defective, and the seller won't replace or refund it.
A service — medical, engineering, or otherwise — fell well short of what was promised and paid for.
An employer hasn't paid dues owed after resignation or termination.
Before You Ask
Generally, a complaint needs to be filed within two years of the cause of action, though delay can sometimes be condoned with a valid explanation.
It depends on the value of the claim — the District, State or National Commission each handle different value ranges, and this is confirmed before filing.
Consumer & Service Matters.
A short consultation on your consumer or service matter. Confidential, and without obligation.
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